You can book your transfer over our reservation system or via e-mail. If doing so via e-mail, please provide as many details including number of passengers, exact date and time, your full name and contact details.
You can book your transfer anytime you want. When we confirm the reservation, we guarantee you the availability of the car you ordered. Please note on busier days we might not respond as fast, so book your transfer in advance if emergency or give us a call!
If you book a transfer 12 hours before the pick-up time in the reservation, please call us on our contact numbers so we can immediately tell you if it’s possible to organize this transfer for you.
All our prices displayed here are per car with a driver.
In a one-way transfer, the route from pick up point to the destination point is included in the price. In a forth and back transfer, the transfer price includes driving you from the pick up point to the destination point, and driving you back to the departure destination.
A transfer can book any person older than 18 years of age. Persons younger of 18 years need to have a written consent from their parents or be in a company of an adult.
We have standard vehicles, a van, small and big buses. If you want a special type of car or a VIP treatment, don’t hesitate to ask and we will do everything to satisfy your demands.
If your plane is late on the arranged terminal, the driver will wait for you. Write the flight number on the reservation form you fill in, and according to that number we can reorganize if the plane is late. Waiting for you if the plane is late is not charged extra
If you’ve missed your plane, please contact us so we can arrange a new transfer time. If you do not call us and our driver is waiting for you at the airport, the terms from ”Terms and conditions” apply.
Other than online payment, you could pay your transfer with a bank-assignment or cash at the destination point. For more information contact us at info@airport-zagrebtaxi.com
Our reservation system will calculate the kilometers and it will estimate the time needed for the transfer. The estimated time is calculated when the road conditions are ideal, so if there is a traffic jam or bad weather, it is possible the transfer time will take a little longer. In that case, our driver will take other roads so he could drive you to your destination on time.
Transfers for disabled people are possible, you only need to send us a request or make a note in the reservation form so we could organize an adequate vehicle.
You can order child seats on our reservation form. They are charged by our price list.
If you have more than 2 bags per person, please send us a note. We will not charge you extra but we need to know there is more luggage so we can arrange an adequate vehicle.
Pet transfer is allowed only if the pets are in adequate boxes.
You can cancel your reservation according to the rules from ” Terms and conditions”. If you cancel it 3 or more days before the transfer, all payments will be refunded, and you will be charged for the money transfer fee.
Tips are not included in the transfer price. They are not obligatory, but are welcomed.
It is not allowed to eat and drink during the transfer. Bottled water or non alcoholic beverages are the exceptions.
Our taxi transfers are directly to the destination point, but if guests want to make a stop during the ride, they can arrange that with the driver, according to their free time.
If you loose your voucher from e-mail, we can always send you a new one. If you don’t bring the voucher on the pick up date, driver will ask you for identifications (ID card, passport, drivers license) so he can confirm your identity.
It is possible to book a transfer which starting or ending point is outside Croatia. If the terminal is not in our price list, contact us and we will send you our price as soon as possible.
Please contact us at +385 91 3844 610, +385 91 3844 001, +385 91 3844 555 or info@airport-zagrebtaxi.com so we can answer all your questions.