These General Terms and Conditions of gocroatiatransfers.com (hereinafter referred to as the “General Terms and Conditions”) apply to all services which gocroatiatransfers.com supplies to you.
Please carefully review these Terms and Conditions set forth below.
1.1 Transfer is the transport of at least one passenger from the starting point to the endpoint of travel.
1.2 Transfers can be in one direction or return.
2. TYPES OF TRANSFER
2.1 Private transfer: A limited number of passengers, depending on the type of vehicle. Passengers are greeted by a driver who holds a sign with the passengers’ names. The driver will transport the passengers to the desired address. Transfer prices are per vehicle.
3. BOOKING PROCEDURE
3.1 The person making the reservation must be of legal age and possess a valid credit card.
3.2 Reservations are made on the website: gocroatiatransfers.com, by filling out all the necessary forms.
3.3 Reservations must be made at least 12 hours before the transfer.
3.4 If a person wants to book a transfer within 12 hours, they must call, and administrators will give a final confirmation. If there is no written confirmation issued by the administrator, the transfer will not be executed.
3.5 The person entering the data is responsible for their accuracy. The carrier is not responsible for incorrectly entered or false information.
3.6 The person booking the transfer for a larger group accepts the terms on behalf of the entire group and is considered to hold all rights and obligations arising from the booking.
3.7 If a person wishes to pay the entire amount at the end of the transfer, the reservation is considered valid only when they send a confirmation email to the administrator at least 12 hours before the agreed transfer start time.
3.8 If a person wishes to pay part or the full amount of the transfer cost in advance, the reservation is valid only when the bank accepts the credit card and the payment is successfully completed.
3.9 The carrier is not obligated to accept the reservation. If accepted, the customer will receive a confirmation email at the contact address provided. If the reservation is not accepted, and the payment was already made, the amount paid will be refunded as soon as possible.
3.10 Upon successful payment, the customer will receive an invoice with all the booking details via email.
3.11 Each account contains a unique identification code. This code is used to check the status of the reservation, rebook, cancel the reservation, and as a reference for further communication between the carrier and the customer.
3.12 SECURITY OF CREDIT CARD DATA
The credit card data provided guarantees the reservation, payment, or billing terms according to the offer the client has received. To protect credit card data, we use Secure Sockets Layer (SSL) technology, ensuring your data is completely safe. SSL encryption is a tested system that allows your browser to automatically encrypt your data before sending it.
4. LUGGAGE
4.1 Additional baggage will not be charged if reported in advance.
The client is obligated to provide accurate information about additional baggage. Unreported luggage may incur extra charges.
4.2 The carrier is not obligated to transport unreported luggage if the vehicle does not have enough space.
4.3 The carrier is not liable for the contents of any luggage that passengers bring into the vehicle.
5. CHILDREN
5.1 Children cannot use our service unless accompanied by an adult.
5.2 For private transfers, a child seat is compulsory for children aged 0-5 years. As the child’s seat occupies one seat in the vehicle, the child is counted as an adult passenger.
6. CHANGES
6.1 The client is allowed to change reservation details at any time. If a person wishes to change the reservation details (starting destination or final destination) within 12 hours prior to the transfer, they shall pay an administrative fee of 10 Euros.
6.2 If the price of the new transfer is higher than the old price, the difference will be charged. If the price of the new transfer is lower, the company will refund the difference.
7. CANCELLATION
7.1 In the case of cancellation within 72 hours before the transfer, the company will NOT refund the amount paid.
7.2 In the case of cancellation more than 3 days before the transfer, the paid amount will be returned, but the transmission costs will be borne by the client, not the company.
7.3 If the reservation is made within 5 days before the transfer and canceled, the amount paid is non-refundable.
7.4 If a customer fails to attend the scheduled meeting (no-show) due to a delay of their plane/train/boat/bus and did not inform the administrators, the amount paid will not be refunded. If the customer reports non-attendance and wishes to change the transfer time, they can arrange this with the administrator without additional compensation.
8. SAFETY ISSUES
8.1 All vehicles used for taxi transfers are properly inspected and insured in accordance with Croatian laws.
8.2 Personal insurance is included in the price of the transfer.
8.3 A passenger under the influence of alcohol, drugs, or other substances will not be allowed to enter the vehicle and is not entitled to any refund.
8.4 A passenger whose behavior endangers the safety of the driver, other passengers, or other road users will be removed from the vehicle and reported to the police.
8.5 Non-alcoholic beverages and bottled water with caps may be consumed during the transfer.
8.6 The consumption of food, alcohol, or any illegal substances during the transfer is prohibited.
9. RESPONSIBILITY
9.1 The carrier is obligated to perform all services responsibly and in accordance with professional practices, standards, and Croatian laws.
9.2 The carrier may transfer its rights and obligations partially or fully to a third party of its choosing without prior notice.
9.3 All oral agreements between the client and the carrier must subsequently be confirmed in writing (email, fax). Otherwise, they will be considered invalid.
9.4 The carrier is not liable for delays caused by unforeseeable circumstances, such as traffic jams or force majeure (flood, fire, earthquake), and is not obligated to pay damages to the client.
9.5 If the client cannot contact their driver at the agreed place and time, they must immediately contact our administrator by phone (+385 91 3844 610, +385 91 3844 001, +385 91 3844 555), where further instructions will be provided.
9.6 If the client cannot attend the start of the transfer at the agreed time, they must immediately contact our administrator by phone (+385 91 3844 555, +385 91 3844 610, +385 91 3844 001), where further instructions will be provided.
9.7 The carrier cannot guarantee the exact duration of the transfer. All time estimates are approximate. Clients continuing their journey by other means of transport should allow enough time between the end of the transfer and the departure of another vehicle.
9.8 If the selected vehicle is unavailable for any reason, the carrier is required to provide a suitable alternative vehicle.
9.9 Only the carrier is authorized to charge for the transfer. No other person has the right to charge or modify the terms of the transfer unless expressly authorized.
9.10 If the service is not rendered, in whole or in part, the carrier is obliged to refund the full amount paid. The traveler is required to provide supporting evidence for their claims. Complaints must be submitted within 48 hours. Without valid grounds, complaints will not be considered.
9.11 The carrier is obligated to consider all complaints and make a decision within 30 days.
9.12 If the client is entitled to any refund or partial refund, the carrier shall process the refund within 30 days.
9.13 All disputes will initially be attempted to resolve by agreement out of court.
9.14 All disputes will be presented before a court in Velika Gorica.